Which version(s) of Mac OS X does iTwin support?

iTwin supports OS X Snow Leopard and Lion. The current upgrade is Beta software. We will improve it over time and you will find it getting even better to use.

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How can I install the OS X upgrade for my iTwin?

Go to www.iTwin.com/Mac and click on 'Install' button. Follow the steps given to install iTwin.

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Why do I need to download and install OS X support? Can it be automatic upon plugging in?

The current iTwin auto-installs the Windows software when plugged in, but requires manual install for OS X, for now. In early 2012, we shall release iTwin devices which will auto-install on both OS X and Windows. Please note that once you have manually installed iTwin on your Mac, future upgrades will be auto-installed and will not require manual steps.

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How do I uninstall iTwin from OS X?

Go to the "System Preferences" on your Mac. You will see the iTwin icon there. Click on it and confirm to uninstall. Once you have uninstalled it, just right click on the iTwin icon and select the option to remove iTwin icon from "System Preferences".

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Can I share files between a Mac and a PC?

Yes. You can share files between a Mac and a PC. Just plug one half of iTwin into the Mac and the other half into the PC. ITwin will allow you to transfer files between the two computers.

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When will the iTwin software for OS X support direct editing of files?

We are currently working on this feature. It will be available in a couple of months' time as an automatic software update.

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Where can I find a guide on using iTwin for Mac?

You can find the guide on using iTwin for Mac here.

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Do I need to buy a new iTwin for use on Mac OS X if I already have the original iTwin?

No. Just download the Mac upgrade from www.iTwin.com/mac and use your current iTwin on your Mac, just as you do on your PC.

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Does it work on a Mac mini, iMac, MacBook?

Yes. iTwin works on any Mac running Snow Leopard or Lion.

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Since this upgrade is currently Beta, are there any known issues?

In our testing, we have observed that when copying or backing up very large files (say, a video) the progress-bar progresses in jumps and starts, instead of smoothly. So, the file will be in the process of being copied but it may not seem that way. The progress-bar will indicate '0 KB' even when the transfer is in progress.
We are working on this and will resolve it via an upgrade asap.

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I plugged the iTwin into my Mac, but nothing happened. What should I do?

If iTwin is not installed on the computer, then please go to www.iTwin.com/Mac and click on the install button. Follow the instructions given there to install iTwin. If iTwin is installed and nothing happens, please unplug and re-plug iTwin and it should work fine. If that does not solve the issue, please contact us at helpdesk@iTwin.com and we will help solve the problem.

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