When you physically pair two halves of an iTwin device and plug into a computer, the software creates a unique randomly generated Disable Code. This code enables you to break the connection between the two halves.If you have lost one half, provide us this code and we will break the connection within 90 seconds.
Buy a new iTwin half to replace the lost one. Connect the new half to your old iTwin half, plug it into a computer and you are ready-to-go.
Don't have an iTwin Disable Code?